Deliveries & Returns
Deliveries & Returns
• Direct 2u eCigs orders are accepted around the clock every day of the year. Orders placed on Saturdays, Sundays and public holidays will be carried out the next business day.
• Orders usually arrive within 1 business days EXPRESS DPD COURIERS from the date of shipment (within Ireland). due to xmas orders couriers maybe delayed with orders as the are busy at this time of year
• All orders received and paid in full before 3pm will be dispatched that day.
• All Orders received after 3pm or over the weekend will be dispatched next working day
- Tracking information will be sent to you by e-mail on the day in which package is sent.
• Orders will not be dispatched until full payment has been received.
• With Direct 2u eCigs you get FREE SHIPPING if your shopping cart total exceeds €40 (within Ireland only). All free shipping orders will go by courier DPD EXPRESS and should be delivered within 1 business days.
1. Courier (Approx. 1-2 Business Days)
All orders sent via courier service must be place before 3pm Monday to Friday (excluding bank holidays) to ensure same day dispatch.
If the order is placed with Direct 2u eCigs after 3pm then it will be dispatch the next business day with the courier.
Please ensure you provide correct address and Eircode
We do everything we can to satisfy our valued customers, we have absolutely no control over is your correct delivery details.
We use DPD EXPRESS DELIVERY courier company. Its fast, reliable
- €5.95 – Ireland & UK Delivery (Express)
€5.95 for order’s under €40
Free Shipping for order’s over €40
Returns – Faulty Goods or Damage in Shipping
In the case of products being faulty or damaged while in transit, we will offer you the choice of either a replacement or a full refund.
Goods can be returned by post to:
Direct 2u eCigs
We hope that you will be happy with your purchase. However, If you feel it necessary to return an item, we aim to make the returns process as simple as possible. You will be required to return the goods, unopened and as new with a copy of your original invoice. On receipt we will issue a new product or refund.
However in these circumstances you will be responsible for any costs incurred in returning the goods.
Cooling Off Period / Cancellation
You may return a product within 7 days for no reason, as long as the product it is unused, unopened and in the same condition as received.
For health & safety reasons we do NOT accept returns of eLiquids.